Add Service Fee to kea AI Orders

Learn how to add service fees to kea AI orders.

The Service Fee feature only applies to the follow point-of-sales: Toast, Square, Clover, and kea POS. For other point-of-sales be sure to manage this within your POS configuration.

If you already have a service fee that applies to checks in your POS, you will not need to add to setup in kea AI. This will be automatically applies by your Point-of-Sale that is directly connected.

Please check your state and local laws to confirm Service Fees can be applied to orders as kea AI does not regulate this.

When enabled, all orders will have this service fee applied and passed in with the order. This does not include Delivery Service Fees which have their own settings.

You can enable the Service Fee feature without having to setup kea Pay business & bank details but it is always recommended to do so here: kea Pay setup instructions.

Follow the below instructions to enable Service Fees:

1

Click into any of your locations and visit their kea Order View.

You can do so by clicking the 'Orders' button at the top of the location you selected.

2

Within the kea Order View find the 'Settings' button to the right

Click the settings button to open a dropdown to find the option 'Payment & Tickets'

3

Inside the Payment & Tickets modal you can enable 'Service Fee'

Once enabled, you can type in your desired Service Fee to collect which will be added to the order total.

For orders that go unpaid, the AI sends helpful reminder texts for the customer to confirm payment.