📞Go-Live: Forwarding Customer Calls to Kea AI

Get your kea AI Phone Number to Go-Live

1

Log into kea AI Portal.

Visit app.kea.ai to log into your account.

2

Go to the Locations Table in the Brand Overview.

Here you can toggle AI Ordering 'ON'.

3

Click into your Location and go to 'Voice AI Configuration' section on the right of the Location page.

4

Click 'Activate Location' to get a dedicated kea AI Phone Number.

You’ll receive setup instructions to get your kea AI phone number, including how to forward calls to go-live and add a secondary number for customers who want to speak with the store.

5

After receiving your phone number, begin Call forwarding from your main business line to the kea AI Phone Number.

Most providers support simple call forwarding using *21*

1. On your main phone handset: Dial *21*

2. Enter the 10-digit kea AI phone number you want to forward calls to. Ex: 8881234567

3. Press the # key and wait at least 3 seconds for the confirmation.

Find your telephony provider if you need help: Telephony Providers

6

Once completed, confirm you added a secondary line to the location.

This feature allows us to forward calls to the store if someone wants to speak to the manager or has a general issue How can the AI forward calls to the store?

7

You're live!

Welcome to peace of mind 😊 Signup for AI notifications using our Daily Text Summary.

Log into your account and click your avatar in the right corner. Select 'Notifications' and enter your phone number.

Or you can dive deep into your call analytics by visiting your Call Reporting. This updates each day at 12pm EST & Midnight. (Reporting times in PST)

Call Reporting

To learn more, checkout our Call Reporting docs here: Call Analytics & Reporting

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We support any telephony provider and have built out a helpful list below for specific telephony companies.

Don't see your phone provider? No worries! 📲 Text us anytime for direct help! [phone]

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Don't want to keep paying for your extra phone lines? Make your kea AI Phone number your own!

You can use your dedicated kea AI Phone Number and post it on Google Business & Yelp where most phone traffic comes in and share it out anywhere!

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Telephony Providers

• AT&T

• Comcast

• COX

• Fluent

• Google Voice

• RingCentral

• Spectrum

• T-Mobile

• Verizon

Activating your kea Voice AI is as simple as forwarding from your main business line to your dedicated kea AI phone number. We support any telephony provider and have built out a helpful list for specific telephony companies if you need help.

Don't see your phone provider? No worries! 📲 Text us anytime for direct help! [phone]

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What if I Don't want to keep paying for your extra phone lines? Make your kea AI Phone number your own!

You can use your dedicated kea AI Phone Number and post it on Google Business & Yelp where most phone traffic comes in and share it out anywhere!