Placing Test AI Orders

Make sure a point-of-sale menu source is configured so the AI knows which menu to reference for test orders. If no menu is connected, the Order View will prompt you to link your POS. Connect your POS

1

Log into kea AI Portal.

Visit app.kea.ai to log into your account.

2

Go to the Locations Table in the Brand Overview.

Click the Location you want to test.

3

Find the Orders button at the top of the Location Page.

Clicking this will take you to the kea Order View for this specific location.

Placing a Test Order

To place a Test AI order any time, without it going to your Point-of-Sale and hitting your kitchen, follow the instructions below. You can also test your location by activating it and acquiring your dedicated kea AI phone number to call. Confirm AI Ordering is turned 'ON'. Please note that the AI will follow the location business hours you set.

1

On the Order View, in the top right, click the Test AI button in the top corner of the page.

You do not need Ordering toggled on to place a test order as the Test AI feature lets you place a test order anytime, anywhere.

2

Enter your phone number as the format of +15551239876

Click Receive Call. The AI will call you from a (650) area code.

3

If you want, you can toggle sending Test Orders to POS by clicking 'Settings' and going to the 'Testing' option.

Here you configure if you want to see orders show up in your POS or back-of-house to the kitchen KDS.

4

Place an AI Order based on the menu you connected and see it show when placed!

You can see it in the kea Order View or in your point-of-sale if you had Test Orders β†’ Point-of-Sale configured.

5

Have kea AI start talking customer calls

The best way to improve the AI is by having customers test it.

Go Live!


Noticing issues with the AI & your menu? Take a look at our Menu Best Practices

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