How can the AI forward calls to the store?

This feature allows us to forward calls to the store if someone wants to speak to the manager or has a general issue. To enable it, you will need a secondary phone line that can be used for forwarding

Call Forwarding

This feature allows us to forward calls to the store if someone wants to speak to the manager or has a general issue. To enable it, you will need a secondary phone line that can be used for forwarding

Go into your location and find the Call Forwarding section:

1. Click the Add button.

2. Add your secondary phone line.

3. Click Save Changes.

Please provide a different phone number, that is not your main business line, to forward calls to when a customer requests to speak with a manager or the store directly.

This will ensure that urgent customer calls can be forwarded to the store as needed.