# How can the AI forward calls to the store?

**Call Forwarding**

This feature allows us to forward calls to the store if someone wants to speak to the manager or has a general issue. To enable it, you will need a secondary phone line that can be used for forwarding

Go into your location and find the **Call Forwarding** section:

<figure><img src="/files/8ML67kGg3zHUcrnwcfVL" alt="" width="375"><figcaption></figcaption></figure>

1. Click the **Add** button.
2. Add your secondary phone line.
3. Click **Save Changes.**

**Please provide a different phone number, that is not your main business line, to forward calls to when a customer requests to speak with a manager or the store directly.**&#x20;

This will ensure that urgent customer calls can be forwarded to the store as needed.


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