> For the complete documentation index, see [llms.txt](https://support.kea.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.kea.ai/kea-ai-customer-faqs/can-i-remove-this-is-a-recorded-line-from-the-greeting.md).

# Can I remove "this is a recorded line" from the greeting?

No — this disclosure is a **legal requirement** that varies by state.

However, you can customize the rest of your greeting in the [**Greeting Edit** ](https://support.kea.ai/kea-brand-portal-setup/customizing-your-ai-phone-greeting)box. Your AI Agent will always read your custom greeting **after** the required “recorded line” message.

<figure><img src="https://634693676-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3fld1rf8bDr2mdDP0MIP%2Fuploads%2Fk8QZliIwPTiX9xWKQahP%2Fimage.png?alt=media&amp;token=98ed3857-0028-49d2-9589-4f6d0d906d15" alt=""><figcaption></figcaption></figure>

💡 *Tip:* Some Kea customers like to add a friendly intro such as,

“Hi there! This is Bella, your virtual cashier. How can I help you today?”\
This helps callers understand they’re speaking with an AI and makes the “recorded line” message feel more natural.


---

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