# Can I remove "this is a recorded line" from the greeting?

No — this disclosure is a **legal requirement** that varies by state.

However, you can customize the rest of your greeting in the [**Greeting Edit** ](https://support.kea.ai/kea-brand-portal-setup/customizing-your-ai-phone-greeting)box. Your AI Agent will always read your custom greeting **after** the required “recorded line” message.

<figure><img src="/files/LKW00RZRsAJMtty9jANN" alt=""><figcaption></figcaption></figure>

💡 *Tip:* Some Kea customers like to add a friendly intro such as,

“Hi there! This is Bella, your virtual cashier. How can I help you today?”\
This helps callers understand they’re speaking with an AI and makes the “recorded line” message feel more natural.


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