> For the complete documentation index, see [llms.txt](https://support.kea.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.kea.ai/kea-ai-customer-faqs/can-the-ai-take-an-order-over-the-phone-for-a-day-later-than-the-current-day.md). # Can the AI take an order over the phone for a day later than the current day? No — the AI can only process **same-day pickup orders**. This limitation is due to how orders are sent and handled by your POS system. [Learn about placing Same Day Scheduled Orders here.](https://support.kea.ai/kea-brand-portal-setup/placing-scheduled-orders-with-ai) If a customer requests an order for a future date beyond today, that order would be treated as a **catering or special order**. In this case, the AI can: * Offer to **text or email the customer your catering link**, or * **Forward the call** to the store so a team member can take the order manually. 💡 **Tip:** If you frequently receive future-date orders, you may want to include a note in your greeting or menu prompts letting callers know about catering options — this helps set expectations and provides a smooth customer experience. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://support.kea.ai/kea-ai-customer-faqs/can-the-ai-take-an-order-over-the-phone-for-a-day-later-than-the-current-day.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.