If a customer requests an order for a future date beyond today, that order would be treated as a catering or special order. In this case, the AI can:
Offer to text or email the customer your catering link, or
Forward the call to the store so a team member can take the order manually.
💡 Tip: If you frequently receive future-date orders, you may want to include a note in your greeting or menu prompts letting callers know about catering options — this helps set expectations and provides a smooth customer experience.
