> For the complete documentation index, see [llms.txt](https://support.kea.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.kea.ai/kea-ai-customer-faqs/how-do-i-update-my-ticket-prep-time.md).

# How do I update my ticket prep time?

At Kea, we automatically sync your prep time from your POS so that your AI agent always has the most accurate information. This ensures that customers receive realistic wait times for their orders without you needing to manually update them.

However, **there are rare cases when your prep time may need to be adjusted manually**. This can happen if your POS sync experiences a delay, if you’ve recently changed menu items or processes that haven't been published, or if you want your phone pick up order customers to be quoted a different time than your online orders. 

### How to Manually Update Your Prep Time

If you need to adjust your prep time manually, follow these steps...

\--> [Interactive Step by Step Guide here,](https://app.tango.us/app/workflow/Update-Wait-Time-in-Kea-Stream-View-6bf1183fa3784edeb2e777c6d7e1461a) or:

1. **Log into your Kea Portal**\
   Go to your Kea login page and enter your credentials.
2. **Click into the Location you wish to edit.**
3. **Navigate to your Stream menu**\
   One the bottom right, click on **Settings** from your Location menu
4. **Once inside Stream, navigate to Orders from the top selection**\
   You’ll see the prep time listed on the right side of the screen.
5. **Adjust the Prep Time**\
   Enter the correct prep time for the item or menu. Make sure to save your changes.
6. **Confirm Your Update**\
   Once saved, your AI agent will immediately use the new prep time when communicating with customers.

**Tip:** It’s a good idea to double-check your prep times after making significant menu changes or during busy periods to ensure accuracy.


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