Thanx Loyalty Integration

Setting Up Your Kea x Thanx Loyalty Integration. Take a look below around how to setup loyalty enrollment from Kea AI to your Thanx instance.

Overview

This guide outlines the steps required to activate your Kea x Thanx loyalty integration in the Kea Brand Portal. Once the setup is complete, customers will be able to enroll in your loyalty program and earn points automatically through Kea during the ordering experience. This configuration process connects your Thanx program to your Kea locations. Customers who are not yet enrolled will be prompted for their email address on the payment/feedback page to complete enrollment.

Prerequisites

• Your brand must have an active Thanx loyalty program.

• The Kea + Thanx integration must be enabled for your merchant account by the Thanx Partnerships team. Please request this activation.

• For the optimal experience, the "Order confirmation & Feedback SMS" setting should be enabled so we can enroll users for pay-on-arrival orders.

Setup Steps in the Kea Brand Portal

1. Sync Your Merchant Account

2. Navigate to the Integrations > Thanx Loyalty section of your Kea Brand Portal.

1. Your account will automatically sync with Thanx to find all merchants enabled for the Kea integration.

2. Map Your Restaurant Locations

3. Once the merchant account is connected, you must map each Kea restaurant location to its corresponding Thanx location.

1. This mapping is essential as it ties all order submissions to the correct location in your Thanx loyalty program.

2. Finalization

3. After mapping your locations, the integration is fully active. I recommend that you perform a test call and order submission to verify that points are accruing correctly.

Payment/Feedback Page Preview

This section shows how the payment/feedback page will look, where non-enrolled users are prompted for their email for enrollment and loyalty operations.