Why is there a "Kea - Mark Up" line item on my Clover POS ticket?

If the menu you have visible to Kea has a different price than what is in in your POS (Clover) this line item is added to align revenue expectations and see the markup / additional revenue gained per channel.

For example, if you have a different menu visible to Kea>Stream than what your in-house staff is using to take orders, then your POS will automatically add or subtract the difference.

This is common with Online Ordering or DoorDash menus being visible to Kea while servers use a different menu with internal charges.

• You may see Kea sending a ticket through that says: Cheese Pizza $5.50

• But your in-house menu rings up Cheese Pizzas as $7

• The Kea ticket will show a total of $5.50 but the ticket that prints in house will show:

  • Total = $7

    • Kea - Markup -$1.50

To ensure the customer is being charged the same amount across all channels.