# How Delivery with AI works

When a customer calls to place an order, if Pickup & Delivery is enabled, the AI will first ask if the order is for on of those options. If the customer says Delivery, the AI proceeds with the Delivery order.

At the end of the call, once the customer confirms their order, the AI will send a SMS message for the customer to confirm their address and payment.

Here’s an example of what Delivery kea Pay looks like to a customer placing an order below.

{% hint style="info" %}
To learn how to white-label your order confirmation and payment experience click [**here**](/kea-brand-portal-setup/adding-your-logo-to-order-confirmation-and-payment-links.md).
{% endhint %}

{% stepper %}
{% step %}

### Customer receives SMS message from kea AI

*"Hi, thanks for placing your delivery order with Dough Boys! Payment is required before the kitchen starts your order. Click the link below to pay: pay.kea.ai/12345"*
{% endstep %}

{% step %}

### When customer opens the link they have the ability to quickly locate their address

In the event their address is out of range, the customer has the ability to quickly change to a pickup order.

<figure><img src="/files/6Rmm2mhDH3YCMzIuu2we" alt="" width="375"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### After providing and confirming address, the customer is taken to the payment page

Here they can use digital wallets like Apple & Google pay for easy checkout.

<figure><img src="/files/v6S35vTsl4HeO479bTs0" alt="" width="234"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Once the order is paid, the order is injected into your point-of-sale

From here you can dispatch your team of drivers or third-party dispatch. Similar to an online order!

{% hint style="info" %}
To learn how to white-label your order confirmation and payment experience click [**here**](/kea-brand-portal-setup/adding-your-logo-to-order-confirmation-and-payment-links.md).
{% endhint %}
{% endstep %}
{% endstepper %}

**Have questions? Feel free to contact our support team here via SMS or Call:  📲** [**(650) 709-2993**](sms:+16507092993)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.kea.ai/kea-brand-portal-setup/how-delivery-with-ai-works.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.