How Delivery with AI works

Learn how kea AI confirms and processes delivery orders for customer

When a customer calls to place an order, if Pickup & Delivery is enabled, the AI will first ask if the order is for on of those options. If the customer says Delivery, the AI proceeds with the Delivery order.

At the end of the call, once the customer confirms their order, the AI will send a SMS message for the customer to confirm their address and payment.

Here’s an example of what Delivery kea Pay looks like to a customer placing an order below.

To learn how to white-label your order confirmation and payment experience click here.

1

Customer receives SMS message from kea AI

"Hi, thanks for placing your delivery order with Dough Boys! Payment is required before the kitchen starts your order. Click the link below to pay: pay.kea.ai/12345"

2

When customer opens the link they have the ability to quickly locate their address

In the event their address is out of range, the customer has the ability to quickly change to a pickup order.

3

After providing and confirming address, the customer is taken to the payment page

Here they can use digital wallets like Apple & Google pay for easy checkout.

4

Once the order is paid, the order is injected into your point-of-sale

From here you can dispatch your team of drivers or third-party dispatch. Similar to an online order!

To learn how to white-label your order confirmation and payment experience click here.

Have questions? Feel free to contact our support team here via SMS or Call: 📲 [phone]