# How to use AI Voice Variability

When you log into the Kea Brand Portal, you have access to over 60+ curated AI voices. These voices are designed to give your brand the right tone, clarity, and personality for guest interactions. AI Voice Variability & some premium voices require an upgrade to our Growth Tier. Reach out to **<support@kea.ai>** for questions on how to upgrade or text the Kea Concierge AI at [**(650) 709-2993**](sms:+16507092993)..

To activate AI Voice Variability, see the below steps:

***

{% stepper %}
{% step %}

### 1. Log into the Kea Brand Portal

Go to <https://app.kea.ai> and sign in with your account credentials.\
Once logged in, you’ll land in your **Brand Overview**.
{% endstep %}

{% step %}

### Open the Voice Selection Page

In the **top-right corner**, click on your **avatar**.\
From the dropdown menu, select **AI Voices**.

<figure><img src="https://634693676-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3fld1rf8bDr2mdDP0MIP%2Fuploads%2FAeuAf95c8OgepSWmnuOZ%2FScreenshot%202025-09-17%20at%209.11.42%E2%80%AFPM.png?alt=media&#x26;token=2fe5dc1d-1c07-46e3-81c5-027364a6064b" alt="" width="134"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Browse Available Voices

Inside the modal you’ll see the toggle to turn AI Voice Variability.

* From here you will be able to select up to 5 different voices for Kea to randomly rotate through when customers call. Giving slight variation to customers so they feel as if a new person is answering every time and not the same old voice.
* Once you make these changes they immediate take effect.
* Each voice follows the [Brand Tone guidelines](https://support.kea.ai/kea-brand-portal-setup/how-to-customize-your-brand-tone-with-kea-ai) set in your portal.

<figure><img src="https://634693676-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3fld1rf8bDr2mdDP0MIP%2Fuploads%2FfYpTNdH5uJREXKywloRS%2FScreenshot%202025-11-26%20at%209.37.54%E2%80%AFAM.png?alt=media&#x26;token=176c5750-4764-49b8-81f5-b1224984dc8e" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### As voices are selected they immediate take effect for Kea AI to rotate through.

{% endstep %}
{% endstepper %}

{% hint style="info" %}
✅ **Pro Tip:** Test your selected voice with a sample call to confirm pronunciation, pacing, and tone match your brand’s style.
{% endhint %}


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