# kea Voice AI

## kea AI Support Docs

- [Welcome to Kea Voice AI Support 👋](https://support.kea.ai/welcome-to-kea-voice-ai-support.md): Welcome to the Kea Voice AI support hub! This guide walks you through how to get up and running—from connecting your point-of-sale and forwarding calls to testing your AI and formatting your menu.
- [Add FAQs & Confirm Location Details](https://support.kea.ai/go-live-with-voice-ai/add-faqs-and-confirm-location-details.md)
- [Connect your Point-of-Sale Menu](https://support.kea.ai/go-live-with-voice-ai/connect-your-point-of-sale-menu.md)
- [Placing Test AI Orders](https://support.kea.ai/go-live-with-voice-ai/placing-test-ai-orders.md): Make sure a point-of-sale menu source is configured so the AI knows which menu to reference for test orders. If no menu is connected, the Order View will prompt you to link your POS. Connect your POS
- [Go-Live: Forwarding Customer Calls to Kea AI](https://support.kea.ai/go-live-with-voice-ai/go-live-forwarding-customer-calls-to-kea-ai.md)
- [Menu Best Practices](https://support.kea.ai/menus-and-voice-ai/menu-best-practices.md)
- [How Kea AI Reads Your Menu](https://support.kea.ai/menus-and-voice-ai/how-kea-ai-reads-your-menu.md): Your menu is the source of truth for kea AI.
- [Fixing Modifier Prompts in Your Menu](https://support.kea.ai/menus-and-voice-ai/fixing-modifier-prompts-in-your-menu.md): Learn how to adjust your menu settings so the AI correctly prompts for add-ons or options.
- [Creating New Location](https://support.kea.ai/kea-brand-portal-setup/creating-new-location.md)
- [Setting Location Hours](https://support.kea.ai/kea-brand-portal-setup/setting-location-hours.md): How to update your Location's hours in kea AI.
- [Customizing Your AI Phone Greeting](https://support.kea.ai/kea-brand-portal-setup/customizing-your-ai-phone-greeting.md)
- [How to Select a New Voice with AI](https://support.kea.ai/kea-brand-portal-setup/how-to-select-a-new-voice-with-ai.md): Learn how to preview and select different voices for your Kea AI assistant.
- [How to Customize Your Brand Tone with Kea AI](https://support.kea.ai/kea-brand-portal-setup/how-to-customize-your-brand-tone-with-kea-ai.md): Have your Voice AI emulate your brand persona and tone using Kea's Brand Tone Configuration.
- [How to use AI Voice Variability](https://support.kea.ai/kea-brand-portal-setup/how-to-use-ai-voice-variability.md): Learn how to turn on AI Voice Variability for your restaurant.
- [Have the AI Greet Customers by First Name](https://support.kea.ai/kea-brand-portal-setup/have-the-ai-greet-customers-by-first-name.md): Learn how to customize the AI’s first message to greet returning callers by name or add store and brand details.
- [Safely Bulk Upload Customer Name for Personalized Greeting](https://support.kea.ai/kea-brand-portal-setup/safely-bulk-upload-customer-name-for-personalized-greeting.md)
- [Important Links: Online Ordering, Reservations, Loyalty, Careers, Feedback](https://support.kea.ai/kea-brand-portal-setup/important-links-online-ordering-reservations-loyalty-careers-feedback.md)
- [Setting up Location FAQs](https://support.kea.ai/kea-brand-portal-setup/setting-up-location-faqs.md)
- [Adding your logo to order confirmation and payment links](https://support.kea.ai/kea-brand-portal-setup/adding-your-logo-to-order-confirmation-and-payment-links.md): Add your brand logo with ease for any important kea AI order confirmations with customers.
- [Custom Upsell Controls with Kea AI](https://support.kea.ai/kea-brand-portal-setup/custom-upsell-controls-with-kea-ai.md): Learn how to set up custom AI-powered upsells in your Kea account.
- [Enabling Delivery with Voice AI](https://support.kea.ai/kea-brand-portal-setup/enabling-delivery-with-voice-ai.md): Learn how to enable Voice AI with Delivery.
- [How Delivery with AI works](https://support.kea.ai/kea-brand-portal-setup/how-delivery-with-ai-works.md): Learn how kea AI confirms and processes delivery orders for customer
- [Placing Scheduled Orders with AI](https://support.kea.ai/kea-brand-portal-setup/placing-scheduled-orders-with-ai.md): Learn how to let customers place scheduled orders in advance, even before your restaurant opens or before the dinner rush.
- [Different Call Routing Options](https://support.kea.ai/kea-brand-portal-setup/different-call-routing-options.md)
- [Adding Holiday Hours](https://support.kea.ai/kea-brand-portal-setup/adding-holiday-hours.md): Learn how to add Holiday Hours to your AI.
- [Accessing different kea AI Accounts](https://support.kea.ai/kea-brand-portal-setup/accessing-different-kea-ai-accounts.md)
- [Call Analytics & Reporting](https://support.kea.ai/kea-brand-portal-setup/call-analytics-and-reporting.md)
- [Editing multiple locations at once](https://support.kea.ai/kea-brand-portal-setup/editing-multiple-locations-at-once.md)
- [Toast](https://support.kea.ai/point-of-sale-connections/toast.md): Connect kea AI to Toast POS to send orders directly to your point-of-sale and kitchen.
- [Square](https://support.kea.ai/point-of-sale-connections/square.md): Connect kea AI to Square POS to send orders directly to your point-of-sale and kitchen.
- [Clover](https://support.kea.ai/point-of-sale-connections/clover.md): Connect kea AI to Clover POS to send orders directly to your point-of-sale and kitchen.
- [Olo](https://support.kea.ai/point-of-sale-connections/olo.md): Connect kea AI to Olo to send orders directly to your point-of-sale and kitchen.
- [Using kea Direct-to-Printer](https://support.kea.ai/point-of-sale-connections/using-kea-direct-to-printer.md)
- [Telephony Providers](https://support.kea.ai/telephony-setup/telephony-providers.md)
- [AT\&T](https://support.kea.ai/telephony-setup/telephony-providers/at-and-t.md): How to setup call forwarding from you main business line, with AT\&T, to your kea AI phone number to have the AI start taking customer calls.
- [Comcast](https://support.kea.ai/telephony-setup/telephony-providers/comcast.md): Forwarding from your Comcast main business to kea AI is super easy!
- [COX](https://support.kea.ai/telephony-setup/telephony-providers/cox.md)
- [Fluent](https://support.kea.ai/telephony-setup/telephony-providers/fluent.md)
- [Google Voice](https://support.kea.ai/telephony-setup/telephony-providers/google-voice.md)
- [RingCentral](https://support.kea.ai/telephony-setup/telephony-providers/ringcentral.md)
- [Spectrum](https://support.kea.ai/telephony-setup/telephony-providers/spectrum.md)
- [T-Mobile](https://support.kea.ai/telephony-setup/telephony-providers/t-mobile.md)
- [Verizon](https://support.kea.ai/telephony-setup/telephony-providers/verizon.md)
- [Unforwarding from kea AI](https://support.kea.ai/unforwarding-from-kea-ai.md)
- [How can the AI forward calls to the store?](https://support.kea.ai/how-can-the-ai-forward-calls-to-the-store.md): This feature allows us to forward calls to the store if someone wants to speak to the manager or has a general issue. To enable it, you will need a secondary phone line that can be used for forwarding
- [How to call your Voice AI](https://support.kea.ai/how-to-train-your-ai/how-to-call-your-voice-ai.md)
- [Kea Order View & Placing Test AI Orders](https://support.kea.ai/how-to-train-your-ai/kea-order-view-and-placing-test-ai-orders.md): How to place Test AI Orders once you have connected your menu to kea AI.
- [Conversational Flow Tips](https://support.kea.ai/how-to-train-your-ai/conversational-flow-tips.md): Customizing How Your AI Speaks
- [How to get a kea AI Phone Number](https://support.kea.ai/how-to-train-your-ai/how-to-get-a-kea-ai-phone-number.md)
- [Enabling Kea Pay for pickup & delivery orders](https://support.kea.ai/taking-payments-with-voice-ai/enabling-kea-pay-for-pickup-and-delivery-orders.md): Learn how your AI can take payments with Kea Pay for pickup and delivery. Our built-in feature that sends dynamic payment links to customers with digital wallets, making checkout quick and easy.
- [Different Voice AI Payment Methods](https://support.kea.ai/taking-payments-with-voice-ai/different-voice-ai-payment-methods.md)
- [Pay-on-arrival](https://support.kea.ai/taking-payments-with-voice-ai/different-voice-ai-payment-methods/pay-on-arrival.md): Learn about our most common payment method set by default when you enable kea Voice AI.
- [Pay-now](https://support.kea.ai/taking-payments-with-voice-ai/different-voice-ai-payment-methods/pay-now.md): Learn how to require payment for all Voice AI orders.
- [Pay-on-arrival with Limit](https://support.kea.ai/taking-payments-with-voice-ai/different-voice-ai-payment-methods/pay-on-arrival-with-limit.md): Learn how to streamline orders while also collecting for larger order amounts up front.
- [Collecting Tips for Kitchen Staff](https://support.kea.ai/collecting-tips-for-kitchen-staff.md): Learn how to enable tip collect for kea AI orders.
- [Add Service Fee to kea AI Orders](https://support.kea.ai/add-service-fee-to-kea-ai-orders.md): Learn how to add service fees to kea AI orders.
- [How to see past transactions, payouts, and process refunds?](https://support.kea.ai/how-to-see-past-transactions-payouts-and-process-refunds.md): Learn how to add service fees to kea AI orders.
- [Kea Pay Fees](https://support.kea.ai/kea-pay-fees.md): Learn below what fees are collected with kea Pay.
- [Refunding Kea Pay Transactions](https://support.kea.ai/refunding-kea-pay-transactions.md)
- [Does the AI get smoother with use?](https://support.kea.ai/kea-ai-customer-faqs/does-the-ai-get-smoother-with-use.md)
- [How do I update my ticket prep time?](https://support.kea.ai/kea-ai-customer-faqs/how-do-i-update-my-ticket-prep-time.md)
- [How do I handle unexpected location closures?](https://support.kea.ai/kea-ai-customer-faqs/how-do-i-handle-unexpected-location-closures.md): Power outage, weather closure, emergencies, or just simply want to turn the AI off for the day.
- [Can I remove "this is a recorded line" from the greeting?](https://support.kea.ai/kea-ai-customer-faqs/can-i-remove-this-is-a-recorded-line-from-the-greeting.md)
- [Will test orders placed through the AI be sent to the kitchen as real orders?](https://support.kea.ai/kea-ai-customer-faqs/will-test-orders-placed-through-the-ai-be-sent-to-the-kitchen-as-real-orders.md)
- [Can the AI quote prices for individual modifications or add-ons?](https://support.kea.ai/kea-ai-customer-faqs/can-the-ai-quote-prices-for-individual-modifications-or-add-ons.md)
- [Can the AI take an order over the phone for a day later than the current day?](https://support.kea.ai/kea-ai-customer-faqs/can-the-ai-take-an-order-over-the-phone-for-a-day-later-than-the-current-day.md)
- [How do I add someone to my Kea Brand Portal?](https://support.kea.ai/kea-ai-customer-faqs/how-do-i-add-someone-to-my-kea-brand-portal.md)
- [Why is there a "Kea - Mark Up" line item on my Clover POS ticket?](https://support.kea.ai/kea-ai-customer-faqs/why-is-there-a-kea-mark-up-line-item-on-my-clover-pos-ticket.md)
- [Thanx Loyalty Integration](https://support.kea.ai/kea-ai-customer-faqs/thanx-loyalty-integration.md): Setting Up Your Kea x Thanx Loyalty Integration. Take a look below around how to setup loyalty enrollment from Kea AI to your Thanx instance.


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