Fixing Modifier Prompts in Your Menu

Learn how to adjust your menu settings so the AI correctly prompts for add-ons or options.

So you've started to place some Test Calls and you've found that the AI is not asking you what selection you would like attached to the menu item. The AI reads your menu exactly how you have it set up and prompts the customers based off what modifier groups are required to make a selection.

For this example, we will use ranch or bleu cheese preference with an order of wings. If the AI isn’t asking customers which dipping sauce they’d like, it’s likely due to how your menu item’s “min/max” selection settings are configured.

Follow these steps to update them:

1. Open your menu settings Go to the item where dipping sauces are listed (for example, wings, tenders, or combo meals).

2. Locate the sauce modifier group Find the section where your sauces (e.g., Ranch, Bleu Cheese, No Sauce) are listed as options.

3. Check the “Min/Max” settings

   • The Min value is the minimum number of sauces required.

   • The Max value is the maximum number of sauces a customer can choose.

4. Adjust the values

   • If your settings currently say 1–0, this prevents any sauce from being selected or prompted (since “0 max” means no selections allowed).

   • Update the range to 1–5. This setting means:

     • The customer must pick at least one sauce (the AI will always ask).

     • They can pick up to five sauces if they want extras.

5. Save your changes Once saved, the AI will correctly prompt customers to choose a dipping sauce—like Ranch, Bleu Cheese, or “No Sauce”—and allow optional extras.