Refunding Kea Pay Transactions
** For Toast and Clover POS Connections ONLY**
(Refunds through Square and Olo happen directly in your POS.)
If you have set up your Stripe account to allow Kea Pay, refunds will have to be processed directly inside your Kea linked Stripe account.
Log into your Kea Portal at app.kea.ai
Select the icon in the top right hand corner to display your drop down selections
Select Integrations > Balance and Transfers
This will bring you to the your Stripe account.
Select Transactions from the left side menu
Sort through your recent Kea Pay transactions until you locate the correct order by date, time, and order total.
Hit the 3 dots on the very right hand side of that transaction's line item
Select Refund Payment
Select the reason for the refund, include a note if you'd like, and hit Refund inside the new pop up.
If you experience an issue in attempting the steps above, please SUBMIT A TICKET HERE to our team. Fill out all the required fields and we will process the refund for you.
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