# Pay-on-arrival

This method is set by default as it is the most common and preferred method by restaurants and their customers. This is due to most orders being the handoff Pickup with customers looking to get their order in quickly and wanting to pay at store.

You can find this setting by following the steps below after logging into [app.kea.ai](https://app.kea.ai/):

{% stepper %}
{% step %}

### Click into any of your locations and visit their kea Order View.

&#x20;You can do so by clicking the 'Orders' button at the top of the location you selected.

<figure><img src="/files/1vRBMr0bB9XUSWQ7BHVR" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Within the kea Order View find the 'Settings' button to the right

Click the settings button to open a dropdown to find the option 'Payment & Tickets' to click.

<figure><img src="/files/596i8HMfwgJt0tuXab0s" alt="" width="288"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Inside the Payment & Tickets modal you will find the setting showing Pay-on-arrival enabled.

{% endstep %}
{% endstepper %}

<figure><img src="/files/PvcsB0reDvUY87cN4woQ" alt="" width="188"><figcaption></figcaption></figure>

{% hint style="info" %}
Orders confirmed via this method will be sent straight to kitchen with an Order Confirmation if enabled.
{% endhint %}

To white-label Order Confirmation experience with your brand and logo, follow these steps to upload your brand's logo here.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.kea.ai/taking-payments-with-voice-ai/different-voice-ai-payment-methods/pay-on-arrival.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
