# Comcast

**Call Forwarding Overview**

Call forwarding is a feature that automatically redirects incoming calls to your kea virtual assistant, allowing it to handle customer inquiries efficiently.

**Turning on Call Forwarding:**

1. \*Dial 72: Lift the receiver and dial \*72 on your Comcast phone. 
2. **Enter the Destination Number:** Dial the 10-digit kea AI phone number (including area code) where you want your calls to be forwarded. 
3. **Wait for Confirmation:** You'll hear a confirmation tone or message. 
4. **Hang Up:** Once you hear the confirmation, hang up. 

**What Happens When Call Forwarding is Disabled?**

When call forwarding is deactivated, all calls will go directly to the store's main phone line(s), requiring store staff to answer each call in person.

**Turning off Call Forwarding:**

1. \*Dial 73: Lift the receiver and dial \*73 on your Comcast phone.
2. **Wait for Confirmation:** You'll hear a confirmation tone.
3. **Hang Up:** Once you hear the confirmation, hang up. 

Need customers to reach the store if they don't want to speak to the AI? Set up a secondary line here: [How can the AI forward calls to the store?](/how-can-the-ai-forward-calls-to-the-store.md)


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