> For the complete documentation index, see [llms.txt](https://support.kea.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.kea.ai/telephony-setup/telephony-providers/cox.md).

# COX

**Forwarding Service:**

1. Lift the handset and listen for the dial tone.
2. Dial \* 72.
3. Listen for the dial tone.
4. Dial the number to where you want your calls forwarded. Enter the number exactly as if you are calling directly, such as 7-digit, 10-digit, or 1 plus the area code.

   Note: Your confirmation will be a stutter dial tone, then regular dial tone to let you know your Call Forwarding feature is now working.
5. Hang up.

**Unforwarding:**

1. Lift the handset and listen for the dial tone.
2. Dial \* 73.
3. Listen for the confirmation tone, and then hang up the handset.

**Call Forwarding Overview**\
Call forwarding is a feature that automatically redirects incoming calls to your kea virtual assistant, allowing it to handle customer inquiries efficiently.

**What Happens When Call Forwarding is Disabled?**

When call forwarding is deactivated, all calls will go directly to the store's main phone line(s), requiring store staff to answer each call in person.


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