Google Voice

Established Google Voice & Auto Attendant - kea Setup

If you are using Google Voice as your main business line and want to keep the number associated, follow these steps below.

Log into Google Admin Console

You’ll need to login into your admin.google.com Console as there is an added configuration layer that sits on top of Google Voice. This means you have a Google Workspace already setup for your business and not using a personal google account.

Click the Apps Section

From here you can then click the Google Voice tab.

Navigate to the Auto attendant section

Once inside the Auto attendant section, you’ll click Create so we can establish a new Auto attendant.

Creating a new Auto attendant

Feel free to name your Auto attendant and give a description. Continue by clicking create.

Welcome Message

You can leave this blank or feel free to add a welcome message like “Transferring to store”.

Call Handling

Here you will want to click Transfer Caller. Once you do this a dropdown will appear. Within the dropdown select Phone Number. Once that option is selected, you can then add your kea provided Phone Number.

Publish Auto Attendant

After setting the call settings. Make sure to always hit publish. This will then save the Auto Attendant. *Will we come back to the Auto attendant you created once unassign your current Google Voice phone number.

Visit User Section of Google Voice

Go to the Users tab inside Google Voice. Hover to the right of your current Google Voice number user, you’ll see the pop-up Edit Number. Click this to enter a modal. From there you’ll see a button to Unassign the number. Click this action.

Revisit kea Auto Attendant

Go back to your Auto Attendant you recently created for kea. Inside the edit mode for the Auto Attendant, click the Assign A Number button.

From here it’ll ask you to select a service address which would be your business address. Then click Next. The modal step below will appear. You’ll see the words “Previously assigned to your [X user]”. If you don’t see the true Google business number. You can also click Change and then search for your business number already acquired.

Assign Number and Publish Auto Attendant

From here you can assign your Google business number and publish the assistant.

Your Google Voice & kea is ready!

You can now call your Google Voice number and hear our kea Voice AI on the other side! Give it a whirl!

You can further customize your auto-attendant, if you want an IVR phone tree to activate before to separate kea AI and catering. Feel free to use the Menu option.