# RingCentral **Call Forwarding Overview** Call forwarding is a feature that automatically redirects incoming calls to your kea virtual assistant, allowing it to handle customer inquiries efficiently. Log into your RingCentral account and follow [THESE INSTRUCTIONS](https://support.ringcentral.com/article-v2/Turning-on-the-Forward-all-calls-feature.html?brand=RingCentral\&product=RingEX\&language=en_US) to set up call forwarding from your main businesss line to your Kea number. **What Happens When Call Forwarding is Disabled?** When call forwarding is deactivated, all calls will go directly to the store's main phone line(s), requiring store staff to answer each call in person. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.kea.ai/telephony-setup/telephony-providers/ringcentral.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.