# T-Mobile

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**Forwarding**: 

1. Dial 21\* on the keypad.
2. Enter the 10-digit phone number you want to forward calls to 
3. Press the # key 
4. Press Call
5. Wait for a success message 

**Unforwarding**:

1. Dial #21#

**Call Forwarding Overview**\
Call forwarding is a feature that automatically redirects incoming calls to your kea virtual assistant, allowing it to handle customer inquiries efficiently.

**What Happens When Call Forwarding is Disabled?**

When call forwarding is deactivated, all calls will go directly to the store's main phone line(s), requiring store staff to answer each call in person.<br>

#### [**Instructions Print Out** ](https://support.kea.ai/telephony-setup/telephony-providers/broken-reference)

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