> For the complete documentation index, see [llms.txt](https://support.kea.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.kea.ai/unforwarding-from-kea-ai.md).

# Unforwarding from kea AI

If you unfortunately have to unforward from kea. Most providers support this below to stop forwarding calls:

**Unforwarding:**

1. Dial #21# on the main phone handset where forwarding was initially established
2. Some providers allow you to log into their online portal to turn off forwarding if applicable.
   1. Or reach out to your telephony provider for assistance to turn off forwarding to resume calls to employees/staff.

If having trouble completely, you can always go into your location within the kea AI Portal and turn on auto-forward to a safely setup secondary line until you resolve the unforwarding call issue.

This forwards any calls coming to the kea AI number directly to any number of your choice, instantly. This means the AI will not come online with this activated. 

{% hint style="info" %}
 Do not place a number in the call forwarding that is already forwarding calls to the kea AI phone number. This will cause a loop effect and holding tone.
{% endhint %}


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