# Unforwarding from kea AI If you unfortunately have to unforward from kea. Most providers support this below to stop forwarding calls: **Unforwarding:** 1. Dial #21# on the main phone handset where forwarding was initially established 2. Some providers allow you to log into their online portal to turn off forwarding if applicable. 1. Or reach out to your telephony provider for assistance to turn off forwarding to resume calls to employees/staff. If having trouble completely, you can always go into your location within the kea AI Portal and turn on auto-forward to a safely setup secondary line until you resolve the unforwarding call issue. This forwards any calls coming to the kea AI number directly to any number of your choice, instantly. This means the AI will not come online with this activated. {% hint style="info" %} Do not place a number in the call forwarding that is already forwarding calls to the kea AI phone number. This will cause a loop effect and holding tone. {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.kea.ai/unforwarding-from-kea-ai.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.