{"version":1,"pages":[{"id":"K7tM3YQqv7fpBz0mKsJm","title":"Welcome to Kea Voice AI Support 👋","pathname":"/","siteSpaceId":"sitesp_Z7wyD","description":"Welcome to the Kea Voice AI support hub! This guide walks you through how to get up and running—from connecting your point-of-sale and forwarding calls to testing your AI and formatting your menu."},{"id":"pQBnBmpS1u9OpOgofJc9","title":"Add FAQs & Confirm Location Details","pathname":"/go-live-with-voice-ai/add-faqs-and-confirm-location-details","siteSpaceId":"sitesp_Z7wyD","emoji":"1f4cd","breadcrumbs":[{"label":"Go Live with Voice AI"}]},{"id":"VsshZubqmhx7il6hAtNl","title":"Connect your Point-of-Sale Menu","pathname":"/go-live-with-voice-ai/connect-your-point-of-sale-menu","siteSpaceId":"sitesp_Z7wyD","emoji":"1f5a5","breadcrumbs":[{"label":"Go Live with Voice AI"}]},{"id":"fnwlIpXlp2dmVXwgV9TP","title":"Placing Test AI Orders","pathname":"/go-live-with-voice-ai/placing-test-ai-orders","siteSpaceId":"sitesp_Z7wyD","icon":"utensils","description":"Make sure a point-of-sale menu source is configured so the AI knows which menu to reference for test orders. If no menu is connected, the Order View will prompt you to link your POS. Connect your POS","breadcrumbs":[{"label":"Go Live with Voice AI"}]},{"id":"FRX9ChrbxMoljA1LsdIs","title":"Go-Live: Forwarding Customer Calls to Kea AI","pathname":"/go-live-with-voice-ai/go-live-forwarding-customer-calls-to-kea-ai","siteSpaceId":"sitesp_Z7wyD","emoji":"1f4de","breadcrumbs":[{"label":"Go Live with Voice AI"}]},{"id":"cfuLJgVZSDQdWRrfFDiE","title":"Menu Best Practices","pathname":"/menus-and-voice-ai/menu-best-practices","siteSpaceId":"sitesp_Z7wyD","emoji":"2705","breadcrumbs":[{"label":"Menus & Voice AI"}]},{"id":"uz7CMAqFUXdDxfp1Ljcf","title":"How Kea AI Reads Your Menu","pathname":"/menus-and-voice-ai/how-kea-ai-reads-your-menu","siteSpaceId":"sitesp_Z7wyD","emoji":"2728","description":"Your menu is the source of truth for kea AI.","breadcrumbs":[{"label":"Menus & Voice AI"}]},{"id":"0getVf1oYojcm6IKZRIM","title":"Fixing Modifier Prompts in Your Menu","pathname":"/menus-and-voice-ai/fixing-modifier-prompts-in-your-menu","siteSpaceId":"sitesp_Z7wyD","icon":"wrench","description":"Learn how to adjust your menu settings so the AI correctly prompts for add-ons or options.","breadcrumbs":[{"label":"Menus & Voice AI"}]},{"id":"3R9iKIzlM9s3LuLE8qN2","title":"Creating New Location","pathname":"/kea-brand-portal-setup/creating-new-location","siteSpaceId":"sitesp_Z7wyD","breadcrumbs":[{"label":"kea Brand Portal Setup"}]},{"id":"Uy2GZa9Mx0rd4Po7uRcr","title":"Setting Location Hours","pathname":"/kea-brand-portal-setup/setting-location-hours","siteSpaceId":"sitesp_Z7wyD","description":"How to update your Location's hours in kea AI.","breadcrumbs":[{"label":"kea Brand Portal Setup"}]},{"id":"mxLHJsqyqRBeA9iGLVJi","title":"Customizing Your AI Phone Greeting","pathname":"/kea-brand-portal-setup/customizing-your-ai-phone-greeting","siteSpaceId":"sitesp_Z7wyD","breadcrumbs":[{"label":"kea Brand Portal Setup"}]},{"id":"PMIxYQSpL7hPbhjPWKVU","title":"How to Select a New Voice with AI","pathname":"/kea-brand-portal-setup/how-to-select-a-new-voice-with-ai","siteSpaceId":"sitesp_Z7wyD","description":"Learn how to preview and select different voices for your Kea AI assistant.","breadcrumbs":[{"label":"kea Brand Portal Setup"}]},{"id":"5nkgelB0p570LvzO6VxO","title":"How to Customize Your Brand Tone with Kea AI","pathname":"/kea-brand-portal-setup/how-to-customize-your-brand-tone-with-kea-ai","siteSpaceId":"sitesp_Z7wyD","description":"Have your Voice AI emulate your brand persona and tone using Kea's Brand Tone Configuration.","breadcrumbs":[{"label":"kea Brand Portal Setup"}]},{"id":"WLKW9HmSx0XFk6wc9o9U","title":"How to use AI Voice Variability","pathname":"/kea-brand-portal-setup/how-to-use-ai-voice-variability","siteSpaceId":"sitesp_Z7wyD","description":"Learn how to turn on AI Voice Variability for your restaurant.","breadcrumbs":[{"label":"kea Brand Portal Setup"}]},{"id":"kVjlF1TeFQWhV5qPx4Df","title":"Have the AI Greet Customers by First Name","pathname":"/kea-brand-portal-setup/have-the-ai-greet-customers-by-first-name","siteSpaceId":"sitesp_Z7wyD","description":"Learn how to customize the AI’s first message to greet returning callers by name or add store and brand details.","breadcrumbs":[{"label":"kea Brand Portal Setup"}]},{"id":"RYrbFUJmDlsMlwhCLjeU","title":"Safely Bulk Upload Customer Name for Personalized Greeting","pathname":"/kea-brand-portal-setup/safely-bulk-upload-customer-name-for-personalized-greeting","siteSpaceId":"sitesp_Z7wyD","breadcrumbs":[{"label":"kea Brand Portal Setup"}]},{"id":"m4f3cFMHhGvXf4zX3MoS","title":"Important Links: Online Ordering, Reservations, Loyalty, Careers, Feedback","pathname":"/kea-brand-portal-setup/important-links-online-ordering-reservations-loyalty-careers-feedback","siteSpaceId":"sitesp_Z7wyD","breadcrumbs":[{"label":"kea Brand Portal Setup"}]},{"id":"Uop9rJ0TNym1sCVPSeCv","title":"Setting up Location FAQs","pathname":"/kea-brand-portal-setup/setting-up-location-faqs","siteSpaceId":"sitesp_Z7wyD","breadcrumbs":[{"label":"kea Brand Portal Setup"}]},{"id":"nkzRCg8Owi9ZgNfOGYO7","title":"Adding your logo to order confirmation and payment links","pathname":"/kea-brand-portal-setup/adding-your-logo-to-order-confirmation-and-payment-links","siteSpaceId":"sitesp_Z7wyD","description":"Add your brand logo with ease for any important kea AI order confirmations with customers.","breadcrumbs":[{"label":"kea Brand Portal Setup"}]},{"id":"zcK2fod4o5hc8jPcWbw3","title":"Custom Upsell Controls with Kea AI","pathname":"/kea-brand-portal-setup/custom-upsell-controls-with-kea-ai","siteSpaceId":"sitesp_Z7wyD","description":"Learn how to set up custom AI-powered upsells in your Kea account.","breadcrumbs":[{"label":"kea Brand Portal Setup"}]},{"id":"od3KteTNFmowJC3ha5kV","title":"Enabling Delivery with Voice AI","pathname":"/kea-brand-portal-setup/enabling-delivery-with-voice-ai","siteSpaceId":"sitesp_Z7wyD","description":"Learn how to enable Voice AI with Delivery.","breadcrumbs":[{"label":"kea Brand Portal Setup"}]},{"id":"laUWxQYW1XrGC8lvlmon","title":"How Delivery with AI works","pathname":"/kea-brand-portal-setup/how-delivery-with-ai-works","siteSpaceId":"sitesp_Z7wyD","description":"Learn how kea AI confirms and processes delivery orders for customer","breadcrumbs":[{"label":"kea Brand Portal Setup"}]},{"id":"ZHcPd7JU80i3sHSdm3ct","title":"Placing Scheduled Orders with AI","pathname":"/kea-brand-portal-setup/placing-scheduled-orders-with-ai","siteSpaceId":"sitesp_Z7wyD","description":"Learn how to let customers place scheduled orders in advance, even before your restaurant opens or before the dinner rush.","breadcrumbs":[{"label":"kea Brand Portal Setup"}]},{"id":"3m01f7YdDER4tZGPKXRq","title":"Different Call Routing Options","pathname":"/kea-brand-portal-setup/different-call-routing-options","siteSpaceId":"sitesp_Z7wyD","breadcrumbs":[{"label":"kea Brand Portal Setup"}]},{"id":"7762lZIOAgYMkwMD0dsp","title":"Adding Holiday Hours","pathname":"/kea-brand-portal-setup/adding-holiday-hours","siteSpaceId":"sitesp_Z7wyD","description":"Learn how to add Holiday Hours to your AI.","breadcrumbs":[{"label":"kea Brand Portal Setup"}]},{"id":"VfXkCmXJpZJJoNzik4nQ","title":"Accessing different kea AI Accounts","pathname":"/kea-brand-portal-setup/accessing-different-kea-ai-accounts","siteSpaceId":"sitesp_Z7wyD","breadcrumbs":[{"label":"kea Brand Portal Setup"}]},{"id":"p5lYD1uYa0R9qfTcx8xM","title":"Call Analytics & Reporting","pathname":"/kea-brand-portal-setup/call-analytics-and-reporting","siteSpaceId":"sitesp_Z7wyD","breadcrumbs":[{"label":"kea Brand Portal Setup"}]},{"id":"mnI1qiq9xaVsIkQpYasv","title":"Editing multiple locations at once","pathname":"/kea-brand-portal-setup/editing-multiple-locations-at-once","siteSpaceId":"sitesp_Z7wyD","breadcrumbs":[{"label":"kea Brand Portal Setup"}]},{"id":"ZBB8g0yZLCL0qeCDMIgg","title":"Toast","pathname":"/point-of-sale-connections/toast","siteSpaceId":"sitesp_Z7wyD","icon":"bread-slice","description":"Connect kea AI to Toast POS to send orders directly to your point-of-sale and kitchen.","breadcrumbs":[{"label":"Point-of-Sale Connections"}]},{"id":"Gk0sCx3cDWPHmMB2ayNT","title":"Square","pathname":"/point-of-sale-connections/square","siteSpaceId":"sitesp_Z7wyD","icon":"square-o","description":"Connect kea AI to Square POS to send orders directly to your point-of-sale and kitchen.","breadcrumbs":[{"label":"Point-of-Sale Connections"}]},{"id":"lQpZ3f5nx5AfusEJj9T1","title":"Clover","pathname":"/point-of-sale-connections/clover","siteSpaceId":"sitesp_Z7wyD","icon":"clover","description":"Connect kea AI to Clover POS to send orders directly to your point-of-sale and kitchen.","breadcrumbs":[{"label":"Point-of-Sale Connections"}]},{"id":"ial2GashC6sMjwD9goY0","title":"Olo","pathname":"/point-of-sale-connections/olo","siteSpaceId":"sitesp_Z7wyD","icon":"circle","description":"Connect kea AI to Olo to send orders directly to your point-of-sale and kitchen.","breadcrumbs":[{"label":"Point-of-Sale Connections"}]},{"id":"QlwJL1p8Y5vDUzH6rNbA","title":"Using kea Direct-to-Printer","pathname":"/point-of-sale-connections/using-kea-direct-to-printer","siteSpaceId":"sitesp_Z7wyD","icon":"print","description":"","breadcrumbs":[{"label":"Point-of-Sale Connections"}]},{"id":"QQHdC23JlHO1bZ7A7RKq","title":"Telephony Providers","pathname":"/telephony-setup/telephony-providers","siteSpaceId":"sitesp_Z7wyD","icon":"phone-flip","breadcrumbs":[{"label":"Telephony Setup"}]},{"id":"Z6AB8A6uz3sJq1PkNMgP","title":"AT&T","pathname":"/telephony-setup/telephony-providers/at-and-t","siteSpaceId":"sitesp_Z7wyD","description":"How to setup call forwarding from you main business line, with AT&T, to your kea AI phone number to have the AI start taking customer calls.","breadcrumbs":[{"label":"Telephony Setup"},{"label":"Telephony Providers","icon":"phone-flip"}]},{"id":"AefOuFblxoEg65lTPZGo","title":"Comcast","pathname":"/telephony-setup/telephony-providers/comcast","siteSpaceId":"sitesp_Z7wyD","description":"Forwarding from your Comcast main business to kea AI is super easy!","breadcrumbs":[{"label":"Telephony Setup"},{"label":"Telephony Providers","icon":"phone-flip"}]},{"id":"DKe7VdCr6zjwyQzebS3e","title":"COX","pathname":"/telephony-setup/telephony-providers/cox","siteSpaceId":"sitesp_Z7wyD","breadcrumbs":[{"label":"Telephony Setup"},{"label":"Telephony Providers","icon":"phone-flip"}]},{"id":"Q8XFZxOAvyBgYhIK1hv6","title":"Fluent","pathname":"/telephony-setup/telephony-providers/fluent","siteSpaceId":"sitesp_Z7wyD","breadcrumbs":[{"label":"Telephony Setup"},{"label":"Telephony Providers","icon":"phone-flip"}]},{"id":"dgK0PMUjrpQLR9A4qhkt","title":"Google Voice","pathname":"/telephony-setup/telephony-providers/google-voice","siteSpaceId":"sitesp_Z7wyD","breadcrumbs":[{"label":"Telephony Setup"},{"label":"Telephony Providers","icon":"phone-flip"}]},{"id":"KTpv60G5n7YNhiIi5W73","title":"RingCentral","pathname":"/telephony-setup/telephony-providers/ringcentral","siteSpaceId":"sitesp_Z7wyD","breadcrumbs":[{"label":"Telephony Setup"},{"label":"Telephony Providers","icon":"phone-flip"}]},{"id":"EmbvwCG80UHpHbfWMCBs","title":"Spectrum","pathname":"/telephony-setup/telephony-providers/spectrum","siteSpaceId":"sitesp_Z7wyD","breadcrumbs":[{"label":"Telephony Setup"},{"label":"Telephony Providers","icon":"phone-flip"}]},{"id":"xdvtWvDI8J1rdxM8DVCS","title":"T-Mobile","pathname":"/telephony-setup/telephony-providers/t-mobile","siteSpaceId":"sitesp_Z7wyD","breadcrumbs":[{"label":"Telephony Setup"},{"label":"Telephony Providers","icon":"phone-flip"}]},{"id":"fDXt7IB8KbezN3BfRtpq","title":"Verizon","pathname":"/telephony-setup/telephony-providers/verizon","siteSpaceId":"sitesp_Z7wyD","breadcrumbs":[{"label":"Telephony Setup"},{"label":"Telephony Providers","icon":"phone-flip"}]},{"id":"yecSoNOtuGYEZmITsLDD","title":"Unforwarding from kea AI","pathname":"/unforwarding-from-kea-ai","siteSpaceId":"sitesp_Z7wyD","icon":"phone-xmark"},{"id":"pCiq55JrAtNRgZ79bVD7","title":"How can the AI forward calls to the store?","pathname":"/how-can-the-ai-forward-calls-to-the-store","siteSpaceId":"sitesp_Z7wyD","icon":"store","description":"This feature allows us to forward calls to the store if someone wants to speak to the manager or has a general issue. To enable it, you will need a secondary phone line that can be used for forwarding"},{"id":"IQDD83xxZFIMYuXrzebT","title":"How to call your Voice AI","pathname":"/how-to-train-your-ai/how-to-call-your-voice-ai","siteSpaceId":"sitesp_Z7wyD","breadcrumbs":[{"label":"How To Train Your AI"}]},{"id":"aMvYGbCZIo00tZq37vPD","title":"Kea Order View & Placing Test AI Orders","pathname":"/how-to-train-your-ai/kea-order-view-and-placing-test-ai-orders","siteSpaceId":"sitesp_Z7wyD","description":"How to place Test AI Orders once you have connected your menu to kea AI.","breadcrumbs":[{"label":"How To Train Your AI"}]},{"id":"rKiDq3aGFmufdD5j8ABF","title":"Conversational Flow Tips","pathname":"/how-to-train-your-ai/conversational-flow-tips","siteSpaceId":"sitesp_Z7wyD","description":"Customizing How Your AI Speaks","breadcrumbs":[{"label":"How To Train Your AI"}]},{"id":"j0dZCAC0z5hAOfFq4cvh","title":"How to get a kea AI Phone Number","pathname":"/how-to-train-your-ai/how-to-get-a-kea-ai-phone-number","siteSpaceId":"sitesp_Z7wyD","breadcrumbs":[{"label":"How To Train Your AI"}]},{"id":"bO0bwO8YzyObrhAK2LTN","title":"Enabling Kea Pay for pickup & delivery orders","pathname":"/taking-payments-with-voice-ai/enabling-kea-pay-for-pickup-and-delivery-orders","siteSpaceId":"sitesp_Z7wyD","icon":"money-bills","description":"Learn how your AI can take payments with Kea Pay for pickup and delivery. Our built-in feature that sends dynamic payment links to customers with digital wallets, making checkout quick and easy.","breadcrumbs":[{"label":"Taking Payments with Voice AI"}]},{"id":"BAXpCwJoSoEDiKpC1hno","title":"Different Voice AI Payment Methods","pathname":"/taking-payments-with-voice-ai/different-voice-ai-payment-methods","siteSpaceId":"sitesp_Z7wyD","icon":"money-check-dollar","description":"","breadcrumbs":[{"label":"Taking Payments with Voice AI"}]},{"id":"TnB4TRrAkp8TpbqaToFT","title":"Pay-on-arrival","pathname":"/taking-payments-with-voice-ai/different-voice-ai-payment-methods/pay-on-arrival","siteSpaceId":"sitesp_Z7wyD","description":"Learn about our most common payment method set by default when you enable kea Voice AI.","breadcrumbs":[{"label":"Taking Payments with Voice AI"},{"label":"Different Voice AI Payment Methods","icon":"money-check-dollar"}]},{"id":"yp46Dnff7QYSDM3wmHBm","title":"Pay-now","pathname":"/taking-payments-with-voice-ai/different-voice-ai-payment-methods/pay-now","siteSpaceId":"sitesp_Z7wyD","description":"Learn how to require payment for all Voice AI orders.","breadcrumbs":[{"label":"Taking Payments with Voice AI"},{"label":"Different Voice AI Payment Methods","icon":"money-check-dollar"}]},{"id":"YIMeE4wZnsQOhQ4w7aiQ","title":"Pay-on-arrival with Limit","pathname":"/taking-payments-with-voice-ai/different-voice-ai-payment-methods/pay-on-arrival-with-limit","siteSpaceId":"sitesp_Z7wyD","description":"Learn how to streamline orders while also collecting for larger order amounts up front.","breadcrumbs":[{"label":"Taking Payments with Voice AI"},{"label":"Different Voice AI Payment Methods","icon":"money-check-dollar"}]},{"id":"7eCiH1Fod0mZe41r7Bsv","title":"Collecting Tips for Kitchen Staff","pathname":"/collecting-tips-for-kitchen-staff","siteSpaceId":"sitesp_Z7wyD","icon":"money-bill-trend-up","description":"Learn how to enable tip collect for kea AI orders."},{"id":"XI13spZV6AKen4iQHB9d","title":"Add Service Fee to kea AI Orders","pathname":"/add-service-fee-to-kea-ai-orders","siteSpaceId":"sitesp_Z7wyD","icon":"receipt","description":"Learn how to add service fees to kea AI orders."},{"id":"CDexYpUoU2zqX02c9kZH","title":"How to see past transactions, payouts, and process refunds?","pathname":"/how-to-see-past-transactions-payouts-and-process-refunds","siteSpaceId":"sitesp_Z7wyD","icon":"money-bill-transfer","description":"Learn how to add service fees to kea AI orders."},{"id":"WdJR1D6ifCZSuOphIbPf","title":"Kea Pay Fees","pathname":"/kea-pay-fees","siteSpaceId":"sitesp_Z7wyD","icon":"hand-holding-dollar","description":"Learn below what fees are collected with kea Pay."},{"id":"358n9zeHvcQDkhAxsnEC","title":"Refunding Kea Pay Transactions","pathname":"/refunding-kea-pay-transactions","siteSpaceId":"sitesp_Z7wyD","icon":"money-bill-transfer","description":""},{"id":"oYTNh13FbhvExyLcVX8Y","title":"Does the AI get smoother with use?","pathname":"/kea-ai-customer-faqs/does-the-ai-get-smoother-with-use","siteSpaceId":"sitesp_Z7wyD","breadcrumbs":[{"label":"Kea AI Customer FAQs"}]},{"id":"9WhsONItF2Xyw2HE9LD7","title":"How do I update my ticket prep time?","pathname":"/kea-ai-customer-faqs/how-do-i-update-my-ticket-prep-time","siteSpaceId":"sitesp_Z7wyD","breadcrumbs":[{"label":"Kea AI Customer FAQs"}]},{"id":"IBDhZFAEII3KprxSBVfd","title":"How do I handle unexpected location closures?","pathname":"/kea-ai-customer-faqs/how-do-i-handle-unexpected-location-closures","siteSpaceId":"sitesp_Z7wyD","description":"Power outage, weather closure, emergencies, or just simply want to turn the AI off for the day.","breadcrumbs":[{"label":"Kea AI Customer FAQs"}]},{"id":"wjBgR4QAjUZh5930SXL2","title":"Can I remove \"this is a recorded line\" from the greeting?","pathname":"/kea-ai-customer-faqs/can-i-remove-this-is-a-recorded-line-from-the-greeting","siteSpaceId":"sitesp_Z7wyD","breadcrumbs":[{"label":"Kea AI Customer FAQs"}]},{"id":"ILcAH68nWsb6QYfKA9uD","title":"Will test orders placed through the AI be sent to the kitchen as real orders?","pathname":"/kea-ai-customer-faqs/will-test-orders-placed-through-the-ai-be-sent-to-the-kitchen-as-real-orders","siteSpaceId":"sitesp_Z7wyD","breadcrumbs":[{"label":"Kea AI Customer FAQs"}]},{"id":"UOtQjIcTwPY58CYcsv6T","title":"Can the AI quote prices for individual modifications or add-ons?","pathname":"/kea-ai-customer-faqs/can-the-ai-quote-prices-for-individual-modifications-or-add-ons","siteSpaceId":"sitesp_Z7wyD","breadcrumbs":[{"label":"Kea AI Customer FAQs"}]},{"id":"Uaz5zwL3GqQsnevxG1r9","title":"Can the AI take an order over the phone for a day later than the current day?","pathname":"/kea-ai-customer-faqs/can-the-ai-take-an-order-over-the-phone-for-a-day-later-than-the-current-day","siteSpaceId":"sitesp_Z7wyD","breadcrumbs":[{"label":"Kea AI Customer FAQs"}]},{"id":"99yZuXQFWgd1FdzEpTH1","title":"How do I add someone to my Kea Brand Portal?","pathname":"/kea-ai-customer-faqs/how-do-i-add-someone-to-my-kea-brand-portal","siteSpaceId":"sitesp_Z7wyD","breadcrumbs":[{"label":"Kea AI Customer FAQs"}]},{"id":"YWnwoO1ekKPMSe4ZN3VZ","title":"Why is there a \"Kea - Mark Up\" line item on my Clover POS ticket?","pathname":"/kea-ai-customer-faqs/why-is-there-a-kea-mark-up-line-item-on-my-clover-pos-ticket","siteSpaceId":"sitesp_Z7wyD","breadcrumbs":[{"label":"Kea AI Customer FAQs"}]},{"id":"bvNQHAhFOaHlQeoaXDJg","title":"Thanx Loyalty Integration","pathname":"/kea-ai-customer-faqs/thanx-loyalty-integration","siteSpaceId":"sitesp_Z7wyD","description":"Setting Up Your Kea x Thanx Loyalty Integration. Take a look below around how to setup loyalty enrollment from Kea AI to your Thanx instance.","breadcrumbs":[{"label":"Kea AI Customer FAQs"}]}]}