# How do I handle unexpected location closures?

We get it - things happen and we're here to help. You have a few different options for how you want to manage your Kea Voice AI agent, should you need to adjust on the spot:

**Close the restaurant completely - no phone ordering allowed**

1. Log into your Kea portal at app.kea.ai
2. Adjust your AI Greeting inside your Location to let your callers know you are closed.
   1\.

   ```
   <figure><img src="https://634693676-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3fld1rf8bDr2mdDP0MIP%2Fuploads%2FgWqvqEcvSPAMtfqGN62L%2Fimage.png?alt=media&#x26;token=13b2ddae-ed03-4e46-ad7e-66cad775792a" alt=""><figcaption></figcaption></figure>
   ```
3. Select the green Orders button and then toggle ordering from ON (in green) to OFF (orange).&#x20;
   1. This will keep the AI Agent on and still answering questions about the menu, hours, etc - but if the customer wants to place an order, it will let them know that they cannot place a phone order at this time.&#x20;
      1. The caller will then have the option to have the Online Ordering link texted to them or be forwarded to the store.
         1\.

         ```
         <figure><img src="https://634693676-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3fld1rf8bDr2mdDP0MIP%2Fuploads%2FQUiEEN7EjDWioQzywmcb%2Fimage.png?alt=media&#x26;token=aa526934-b78b-4db8-a2f1-e6a3ccc0f76e" alt=""><figcaption></figcaption></figure>



         1.

             <figure><img src="https://634693676-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3fld1rf8bDr2mdDP0MIP%2Fuploads%2Fa0aUMv1mq0sduAUMsPkI%2Fimage.png?alt=media&#x26;token=484e6cac-064e-407c-b531-f2557c231bd9" alt=""><figcaption></figcaption></figure>
         ```
4. Adjust your Location Hours as CLOSED by hitting the day of the week (or more) that you wish to be closed for.

<figure><img src="https://634693676-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3fld1rf8bDr2mdDP0MIP%2Fuploads%2FAyXltTBVDAzRWdYyPdvc%2Fimage.png?alt=media&#x26;token=275e0166-7f99-495b-a500-eaaa7ee6cb07" alt="" width="320"><figcaption></figcaption></figure>

<figure><img src="https://634693676-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3fld1rf8bDr2mdDP0MIP%2Fuploads%2Foa8Vb7Sb0Q5r0QexSrju%2Fimage.png?alt=media&#x26;token=42b5da75-7846-4c6f-8ca9-97248d5648ec" alt="" width="327"><figcaption></figcaption></figure>

**Have callers be forwarded to the store immediately (bypass the AI)**

[See Call Forwarding](https://support.kea.ai/how-can-the-ai-forward-calls-to-the-store)

1. Log into your Kea portal at app.kea.ai&#x20;
2. Ensure you have a Secondary Line in the Call Forwarding box (that is different from your main business line).
3. Toggle the Auto-Forward AI calls to ON

<figure><img src="https://634693676-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3fld1rf8bDr2mdDP0MIP%2Fuploads%2FsoAmKUvRhTkMuaGt28YV%2Fimage.png?alt=media&#x26;token=18d07806-7b70-4e6b-9498-2f1d9135061d" alt=""><figcaption></figcaption></figure>