> For the complete documentation index, see [llms.txt](https://support.kea.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.kea.ai/kea-ai-customer-faqs/how-do-i-handle-unexpected-location-closures.md).

# How do I handle unexpected location closures?

We get it - things happen and we're here to help. You have a few different options for how you want to manage your Kea Voice AI agent, should you need to adjust on the spot:

**Close the restaurant completely - no phone ordering allowed**

1. Log into your Kea portal at app.kea.ai
2. Adjust your AI Greeting inside your Location to let your callers know you are closed.
   1\.

   ```
   <figure><img src="/files/ehqGpgFgnHIyzYeDPHSC" alt=""><figcaption></figcaption></figure>
   ```
3. Select the green Orders button and then toggle ordering from ON (in green) to OFF (orange).&#x20;
   1. This will keep the AI Agent on and still answering questions about the menu, hours, etc - but if the customer wants to place an order, it will let them know that they cannot place a phone order at this time.&#x20;
      1. The caller will then have the option to have the Online Ordering link texted to them or be forwarded to the store.
         1\.

         ```
         <figure><img src="/files/Ccv64HyWX9W26tZMUxqA" alt=""><figcaption></figcaption></figure>



         1.

             <figure><img src="/files/l2pRGyYG4erbwnM6cU7R" alt=""><figcaption></figcaption></figure>
         ```
4. Adjust your Location Hours as CLOSED by hitting the day of the week (or more) that you wish to be closed for.

<figure><img src="/files/HRSYqk5pLo6Yqj05RrGR" alt="" width="320"><figcaption></figcaption></figure>

<figure><img src="/files/Y8XLVcISlMDTrJHep4kX" alt="" width="327"><figcaption></figcaption></figure>

**Have callers be forwarded to the store immediately (bypass the AI)**

[See Call Forwarding](https://support.kea.ai/how-can-the-ai-forward-calls-to-the-store)

1. Log into your Kea portal at app.kea.ai&#x20;
2. Ensure you have a Secondary Line in the Call Forwarding box (that is different from your main business line).
3. Toggle the Auto-Forward AI calls to ON

<figure><img src="/files/kaKNV3uBwcmFuWTVc7IA" alt=""><figcaption></figcaption></figure>


---

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