How do I handle unexpected location closures?

Power outage, weather closure, emergencies, or just simply want to turn the AI off for the day.

We get it - things happen and we're here to help. You have a few different options for how you want to manage your Kea Voice AI agent, should you need to adjust on the spot:

Close the restaurant completely - no phone ordering allowed

1. Log into your Kea portal at app.kea.ai

2. Adjust your AI Greeting inside your Location to let your callers know you are closed.

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3. Select the green Orders button and then toggle ordering from ON (in green) to OFF (orange).

   1. This will keep the AI Agent on and still answering questions about the menu, hours, etc - but if the customer wants to place an order, it will let them know that they cannot place a phone order at this time.

      1. The caller will then have the option to have the Online Ordering link texted to them or be forwarded to the store.

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4. Adjust your Location Hours as CLOSED by hitting the day of the week (or more) that you wish to be closed for.

Have callers be forwarded to the store immediately (bypass the AI)

See Call Forwarding

1. Log into your Kea portal at app.kea.ai

2. Ensure you have a Secondary Line in the Call Forwarding box (that is different from your main business line).

3. Toggle the Auto-Forward AI calls to ON