> For the complete documentation index, see [llms.txt](https://support.kea.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.kea.ai/kea-brand-portal-setup/different-call-routing-options.md).

# Different Call Routing Options

The Call Routing section in kea’s portal allows you to customize how the virtual assistant handles various call scenarios for each location. You can choose if customers can connect to the store directly or if they should only receive links for specific requests. Additionally, you can set rules for handling calls received after business hours, ensuring a smooth experience for customers even when your location is closed.

To configure these settings:

1. **Customer asks to order**: Decide if callers can connect to a live person at the store or receive text links only.
2. **After-Hours handling**: Set up how the AI should respond when your location is closed, such as sending an hours link or a general message.

<figure><img src="/files/X6spB8mlSKJgyb7say2N" alt="" width="433"><figcaption></figcaption></figure>

<figure><img src="/files/fETLJPLwCKp3qtTDRH5F" alt="" width="382"><figcaption></figcaption></figure>

This flexibility ensures your virtual assistant provides a tailored response based on each call’s context, improving customer satisfaction and managing call flow effectively.


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