# Have the AI Greet Customers by First Name

When you log into the Kea Brand Portal, you can edit the **AI First Message** for each location. With  first message variables, Kea allows you to dynamically insert a customer’s first name, store name, or brand name for a personalized experience. Take a look below on how to set.

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{% stepper %}
{% step %}

### Log into the Kea Brand Portal

Go to <https://app.kea.ai> and sign in with your account credentials.\
Once logged in, select the location you want to update.
{% endstep %}

{% step %}

### Open the AI First Message

Inside the chosen location, navigate to the **AI First Message** section.\
This is where you control what Kea says when answering calls.

We allow you to set first time customer messages via the 'AI Phone Greeting' as well as "Known Customer AI Phone Greeting'. For both open business hours & after hours when you are closed. The ultimate personalization at your finger tips within desktop or mobile.

<figure><img src="https://634693676-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3fld1rf8bDr2mdDP0MIP%2Fuploads%2FlFOPIY2PZoNSTPsEhZKM%2FScreenshot%202025-09-24%20at%207.33.23%E2%80%AFPM.png?alt=media&#x26;token=92bd2ee1-0377-4688-bbf1-ccb63b2b2e72" alt="" width="375"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Add Personalization Tokens

In the message editor, type any of the following tokens:

* `@customer` → Caller’s first name (if known)
* `@store` → Store name for that location
* `@brand` → Your brand name
  {% endstep %}

{% step %}

### Save Your Changes

Click **Save Changes** to update the greeting for that location.

Immediately takes effect for the next calls.
{% endstep %}
{% endstepper %}

{% hint style="success" %}
✅ **Pro Tip:** Bulk upload customer names & numbers for instant personalization, no training time required. Click below to learn more.
{% endhint %}

<a href="safely-bulk-upload-customer-name-for-personalized-greeting" class="button primary">Safely Bulk Upload Customers</a>


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