> For the complete documentation index, see [llms.txt](https://support.kea.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.kea.ai/kea-brand-portal-setup/customizing-your-ai-phone-greeting.md).

# Customizing Your AI Phone Greeting

Your AI Phone Greeting is the first impression your Voice AI makes when answering a customer’s call. Customize this message to create a welcoming experience that reflects your brand and provides helpful information right from the start.

{% hint style="info" %}
We always recommend to keep your default AI Phone Greeting short to maximize order conversions. The message kea AI placed in by default can help maximize phone call → order conversion.
{% endhint %}

**How to Update Your AI Phone Greeting**

1. **Visit the Location Page**\
   Go to the location you want to customize.
2. **Edit the AI Phone Greeting**\
   In the “AI Phone Greeting” section, click “Edit.” Here, you can modify the greeting your Voice AI will use to answer incoming calls.

   1. **Default AI Phone Greeting:** This is what your Voice AI will say when your location is open.

      ![](/files/xn3QW6KEYW5ShSVOWxEp)
   2. **After Hours AI Phone Greeting:** This is what your Voice AI will say when your location is closed. If no message placed we will refer to the default message.\
      ![](/files/YVkDwPnANMmRCsB3Wcmm)
3. **Save Changes**\
   After editing the greeting, click “Save changes” to apply the update. This will immediately impact any future calls.
4. **Test Call your AI**\
   Call your kea phone number or use the 'Test AI' button to hear the reflected change on how the AI answers the phone for this location.

If you want returning customer's to be remembered by their first name, checkout this article: [Have the AI Greet Customers by First Name](/kea-brand-portal-setup/have-the-ai-greet-customers-by-first-name.md).

***

With this feature, you can ensure that every call starts on the right note, aligning your Voice AI with the tone and message you want to convey.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://support.kea.ai/kea-brand-portal-setup/customizing-your-ai-phone-greeting.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.