# Customizing Your AI Phone Greeting

Your AI Phone Greeting is the first impression your Voice AI makes when answering a customer’s call. Customize this message to create a welcoming experience that reflects your brand and provides helpful information right from the start.

{% hint style="info" %}
We always recommend to keep your default AI Phone Greeting short to maximize order conversions. The message kea AI placed in by default can help maximize phone call → order conversion.
{% endhint %}

**How to Update Your AI Phone Greeting**

1. **Visit the Location Page**\
   Go to the location you want to customize.
2. **Edit the AI Phone Greeting**\
   In the “AI Phone Greeting” section, click “Edit.” Here, you can modify the greeting your Voice AI will use to answer incoming calls.

   1. **Default AI Phone Greeting:** This is what your Voice AI will say when your location is open.

      ![](/files/xn3QW6KEYW5ShSVOWxEp)
   2. **After Hours AI Phone Greeting:** This is what your Voice AI will say when your location is closed. If no message placed we will refer to the default message.\
      ![](/files/YVkDwPnANMmRCsB3Wcmm)
3. **Save Changes**\
   After editing the greeting, click “Save changes” to apply the update. This will immediately impact any future calls.
4. **Test Call your AI**\
   Call your kea phone number or use the 'Test AI' button to hear the reflected change on how the AI answers the phone for this location.

If you want returning customer's to be remembered by their first name, checkout this article: [Have the AI Greet Customers by First Name](/kea-brand-portal-setup/have-the-ai-greet-customers-by-first-name.md).

***

With this feature, you can ensure that every call starts on the right note, aligning your Voice AI with the tone and message you want to convey.


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