How to Customize Your Brand Tone with Kea AI

Have your Voice AI emulate your brand persona and tone using Kea's Brand Tone Configuration.

With Kea AI, you can make your voice assistant truly sound like your brand. The Brand Tone space lets you define how your AI should speak and behave — from word choice and personality to the overall “feel” of the interaction. Whether you want a warm Texas hospitality vibe, a coastal surfer style, or something uniquely your own, this feature ensures every customer call matches your brand identity.

1

1. Log into the Kea Brand Portal

Go to https://app.kea.ai and sign in with your account credentials.

2

Navigate to Brand Overview

From the Brand Overview, click the Edit button to open your brand details.

3

Open the Brand Tone Section

Scroll down to the Brand Tone text box. This is where you’ll define your assistant’s personality, word choices, and speaking style.

4

Write Your Brand Tone Guidelines

In this space, describe exactly how your AI should sound. For example:

• “You are from Texas, born and raised. Use words like howdy, y’all, darling, or sweetie, and speak with Texas warmth and charm.”

• “You are a surfer from the California coast. Use casual phrases like dude, chill, and hang loose, with a laid-back coastal vibe.”

• “You are a high-end French café. Speak with elegance, poise, and hospitality, always polite and professional.”

The more detail you provide, the more your AI will emulate your brand.

5

Save Your Changes

When finished, click Save changes. Your updated tone will immediately apply to customer calls going forward.

✅ Pro Tip: Pair your Brand Tone with a curated AI voice from the Voice Selection menu to give your assistant both the right sound and the right personality.