Placing Scheduled Orders with AI

Learn how to let customers place scheduled orders in advance, even before your restaurant opens or before the dinner rush.

Scheduled Orders allows customers to palce orders in advance, even before your restaurant opens or before the dinner rush.

Before enabling Scheduled Orders, you must enable our kea Pay with Stripe Connect as Scheduled Orders are required to be paid-in-advance by our Point-of-Sale partners. If not completed, visit below first then return back to configure our Scheduled Orders feature.

Enable kea Pay

Kea AI's Scheduled Orders feature allows customers to place scheduled orders in advance, even before your restaurant opens or before the dinner rush.

1

Navigate to app.kea.ai and log into your account

Navigate to the location table and click the location where you want to enable Scheduled Orders.

2

Scroll to the Dining Options section

Click 'Edit' to open the modal to configure the new Schedule Order dining option. With kea pay enabled the Schedule Orders feature will allow you to toggle 'Yes'.

3

Kea AI will now be able to take guests orders for later in the day when prompted

Customers can place orders later in the day when requesting a different time. The AI picks up on the language of "later" or "schedule an order".

For Scheduled Orders, Customers are required required to pay-in-advance by our Point-of-Sale partners. This avoids any missed payments or no-shows from Customers.

How Scheduled Orders works with Voice AI

1

Customer calls into the store and the AI answers the call

2

Customer mentions they would like to place an order for "later" or "Schedule an Order"

3

The AI recognizes the language and asks for their preferred pickup time, then proceeds with the customers order.

At the end of the call, the AI informs the customer that a link has been sent to confirm their order and scheduled pickup time.

4

At the end of the call, the AI informs the customer that a link has been sent to confirm their order and scheduled pickup time, as well as payment for the order.

Customers can use digital wallets like Apple & Google Pay and quickly confirm their time.