Important Links: Online Ordering, Reservations, Loyalty, Careers, Feedback
Adding all relevant links under the Location Overview is crucial for providing a seamless experience for your customers. This goes beyond just the Ordering Links—by including links for Reservations, Loyalty Program, Catering, Careers, and Feedback, you ensure that customers have quick access to everything they need in one place. It enhances their overall experience, promotes additional services, and allows your team to capture more engagement and potential business opportunities. A complete set of links helps maintain consistency and ensures customers can easily navigate your offerings.
You can now streamline customer inquiries by sending quick SMS responses with relevant links, emails, or phone numbers for topics like reservations, loyalty programs, careers, feedback, or catering. On top of sending ordering links to place an order online.
How to Enable and Customize SMS Responses
Visit the Location Page Go to the location you want to configure.
Edit in the Location Overview Section In the “Location Overview” section, click edit. Find the options for Loyalty, Catering, Careers, and more. Toggle each option on or off by selecting yes or no. Customize the SMS message content as well as the link, email, or phone number you’d like to share, as shown below.
Save Changes After making updates, save changes to ensure your settings are applied. You can always edit and change the values at any moment. This will immediately impact any future calls.
Test Call your AI Call your kea phone number or use the 'Test AI' button to ask about the above sections and ensure your Voice AI is responding as you'd like and sending texts.
With this feature, you can easily provide customers with the information they need, improving response times and directing them towards the best path.
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