Setting up Location FAQs

To ensure the best performance of your virtual assistant and provide a seamless experience for your customers, we recommend including a comprehensive set of FAQs in your brand portal. These FAQs will help clarify common customer inquiries and guide the virtual assistant to deliver more accurate response.

Providing detailed answers to these FAQs enables your virtual assistant to respond more naturally and engage in deeper, more conversational interactions with customers. Instead of delivering answers verbatim, the assistant uses this information to tailor responses based on the customer’s tone and phrasing.

Our portal provides suggested FAQs to get you started, and you also have the option to add custom questions tailored to your needs.

Below is a list of suggested FAQs that you can add to enhance the overall functionality and reliability of your virtual assistant.

• What allergens are present in the current menu?

• How can I find nutritional information for items?

• Can I order online or through an app?

• Can I place an order in advance?

• What delivery services do you partner with?

• How far can you deliver food from the store?

• What should I do if I have an issue with my delivery?

• Do you offer mobile services or food trucks?

• How do I provide feedback or submit a complaint?

• Do you have a loyalty program I can join?

• How do I join the loyalty or rewards program?

• Can I combine rewards with other offers or discounts?

• Do rewards have an expiration date?

• How do I receive notifications about rewards and promotions?

• How do I opt out of receiving notifications?

• How do I apply to work there?

• What should I do if I have an HR-related question or need employment verification?

Additionally, we recommend adding descriptions for any house dressings or sauces that may not be fully explained on your menu. This will help clarify their ingredients and unique flavors for your customers. If any of your menu items are commonly known by nicknames, including these in the FAQ can also help avoid confusion during orders.

"Setting up Brand level FAQs.