How to call your Voice AI

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Testing your kea Voice AI

After filling out your location information, you’re ready to get your kea phone number for testing. Keep in mind, the more details you provide in your portal, the better kea AI will understand and communicate with your customers. As you test and identify any missing information, you can always return to your portal to update and add details to your account!

To test your kea Voice AI, follow these steps

1. Open the Location you are testing in the portal.

2. In the top-right corner of the portal, locate and click the ""Test AI"" button.

3. A pop-up window will appear on your screen.

4. Enter your phone number into the open field provided.

5. The kea Voice AI will then call your phone number, allowing you to test the experience directly.

This simple process helps you quickly test how the kea Voice AI interacts with customers!

Please test into the AI assistant as many times as needed until you feel confident in its performance. Typically, our customers conduct around 10 test calls before their official onboarding call.

1. Ask a Variety of Questions:

   • During each call, ask the assistant a range of questions. Here are some examples you can use:

     • “How late are you open?”

     • ""What is the address?""

     • ""What are some popular items?""

     • “What comes on {Item}?”... “How much does this {item} cost?”

     • ""What are the available payment options?""

     • ""Can I get delivery?""

     • ""Do you have outdoor seating?""

2. Evaluate the Responses and Prepare Feedback:

   • Note whether the assistant’s responses are correct. If you encounter any incorrect or unclear responses, please document them. Feel free to send feedback immediately in this email thread or save for our upcoming onboarding meeting. his feedback is vital as it allows us to make immediate adjustments to improve the AI’s accuracy.

3. Next Steps:

   • Update the Portal with any details missing or that you find to be inaccurate.

   • Once you've completed your testing and provided your feedback, our team will use this information to ""train"" your virtual assistant. This training will ensure the assistant can handle your customers' questions correctly and efficiently.

By thoroughly testing and providing detailed feedback, you play a key role in refining your virtual assistant. We appreciate your dedication to making this a seamless experience for your customers!

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