After confirming the order at the end of the call with the customer, the AI will say "I just sent you a text with a payment link to finalize your order. Your order will not be sent to kitchen until payment is received."
1
After enabling bank details, click into any of your locations and visit their kea Order View.
You can do so by clicking the 'Orders' button at the top of the location you selected.
2
Within the kea Order View find the 'Settings' button to the right
Click the settings button to open a dropdown to find the option 'Payment & Tickets'
3
Inside the Payment & Tickets modal you can enable 'Pay-now'
Once enabled every order will be required, by the AI, to be paid by the customer before submitting the order to the kitchen.
For orders that go unpaid, the AI sends helpful reminder texts for the customer to confirm payment.
Here’s an example of what kea Pay looks like to a customer placing an order below.
To learn how to white-label your order confirmation and payment experience clickhere.
Example SMS payment message to customers:
"Hi, thanks for placing your delivery order with Dough Boys! Payment is required before the kitchen starts your order. Click the link below to pay: pay.kea.ai/12345"
Have questions? Feel free to contact our support team here via SMS or Call: 📲 (650) 709-2993
